You have a problem with your order or have a particular request for it? We are available by mail at contact@rosebaie.com from Monday to Friday, or directly in clicking here ;)
We answer youwithin 24 to 48 hours, excluding weekends and holidayswhere we will take note of your message the next day. The delays may vary slightly during the offer periods or at Christmas time for example, when we are very solicited.
My account
By creating your RoseBaie account, you will save time when placing your next order.
Click on the menu at the top left of our site on "My account" then click on "Create an account". The creation of your account allows you to access the history of your orders, your personal information ...
If you have a RoseBaie account, you can download your invoices by connecting to "My orders", you can then directly print or download your invoices.
In all cases, a download link is available in your order confirmation emails (at the bottom).
Don't panic! When you log in, you can check "forgotten password" and you will receive an email within minutes allowing you to define your new password.
rosebaie paris products
To be sure to choose your care, you can use the e-HairDiag RoseBaie available here. In just two minutes, take stock of your hair in a simple and fun way to know your complete & personalized hair ritual.
RoseBaie products are made in Italy, in our certified laboratories.
RoseBaie products contain keratin and ingredients of natural origin such as Amla, castor oil, coconut oil... On the other hand, none of our products contain sulfate or paraben and are 100% guaranteed not tested on animals.
my order
RoseBaie delivers everywhere in France, Andorra, Belgium, Luxembourg, Monaco, Switzerland.
Packages are shipped in relay points or Colissimo of your choice. The shipping costs are systematically displayed in your basket before validating your purchase.
Once your order is validated and prepared by our warehouse, you will receive aconfirmation emailof shipment. You just have to click on "Follow my order" in the body of the mail to have access to the follow-up of your package.
You can also consult your tracking directly via your RoseBaie account. To do this, log in by clicking on "My account" at the top right of our site, then click on "My orders". Then simply click on the tracking number.
It depends on the shipping method you choose and the country you want to be delivered to. To find out more about our service providers, delivery times and prices, please visit theShipping Policy.
Unfortunately, we are unable to add or remove any items from your order. If you wish to return one or more products after delivery, please go to Return & Refund to know our return conditions.
Depending on the progress of your order, it may still be possible for us to change your delivery address. If the order has already been taken over by the warehouse, we will not be able to change it.Please contact us as soon as possible via our form here.
Unfortunately it is impossible for us at the moment to change this setting while the order is being processed.
If your order has not yet been processed by our warehouse, it is possible for us to cancel and refund it. In this case, please contact us as soon as possible by email at contact@rosebaie.com or on the contact form here.
If the order has been sent to the warehouse, it is unfortunately no longer possible to cancel it. In this case, if you do not wish to keep your items, you can return them by following the instructions on the page Returns & Refunds.
payment
We accept the following payment methods for online purchases:
■ Credit cards: Visa, MasterCard, Carte Bleue, American Express, ■ Paypal, ■ ApplePay
All transactions made on the site are highly secured in https (small closed padlock in the address bar).
An SSL encryption system is in place to protect personal data and payment data. We commit ourselves not to keep your credit card details. Finally, we reinforce the security of the payments thanks to the 3D secure system for the Visa, Mastercard and American American Express cards which are equipped with it. An additional step takes place at the time of payment, allowing us to verify the identity of the cardholder and to validate the transaction. Each bank has its own authentication. For any question concerning your 3D Secure code, we invite you to contact your bank directly. In addition, our Customer Service may check and contact you before approving the transaction and confirming the order in order to obtain more information to fight against fraud and ensure your protection.
